On December 20, 2023, InMotion Internet hosting and our household of manufacturers made the change to new asynchronous messaging.
Since then, we have now been testing and updating our assist desk to enhance your expertise with the service. Nevertheless, after fastidiously evaluating your suggestions, we discovered that this alteration didn’t present the help and comfort we had been aiming for.
We perceive that this replace to our stay chat service has been troublesome for a few of you, and we apologize for any inconvenience this may occasionally have brought on. Our major purpose is at all times to offer the most effective customer support expertise to our prospects, and we acknowledge that on this case we didn’t meet your expectations.
Subsequently, we want to inform you that we’ll be reverting to the earlier stay chat system efficient February 13, 2024. Our chat system is offered as traditional 24/7 to make sure your questions are answered. Moreover, we want to guarantee you that we’re actively engaged on any open tickets chances are you’ll have already got as a way to give you the absolute best help.
We want to thank everybody for his or her persistence and understanding all through this course of. Your suggestions is invaluable in figuring out areas for enchancment and we’re dedicated to repeatedly bettering our companies to higher meet your wants. If you need to depart additional suggestions, please contact ashleyne’s Buyer Success Supervisor instantly. [at] inmotion internet hosting [dot] Com.
You may proceed to count on the identical stage of devoted help and world-class customer support you have come to count on from us.
