As a part of our dedication to repeatedly enhance the expertise on our platform, we’re excited to launch ShareASale’s new assist middle and ticketing help system beginning tomorrow, Might seventeenth.
please observe: We shall be upgrading our Assist Heart and ticketing help system on Tuesday, Might seventeenth at 3:00 PM CT. Entry could also be quickly unavailable however shall be accomplished by the tip of the enterprise day. In the event you at the moment have an open help request within the previous ShareASale ticketing system, it will likely be routinely routed to the brand new ZenDesk system throughout this time and as soon as accomplished you’ll obtain an electronic mail with directions on methods to entry it.
What’s the new Assist Heart and the way can I entry it?
Powered by ShareASale, Zendesk’s award-winning customer support software program New help center is an all-in-one help hub designed to speed up companion success. Go to this web site to entry articles, movies, and guides on subjects resembling program coaching, progress alternatives, business and sector insights, companion recruitment, and basic steerage and optimization. Our assist middle additionally lets you submit a ticket to request additional help from our workforce of specialists.
To entry the brand new Assist Heart and submit a ticket:
What are the advantages of the brand new Assist Heart?
ShareASale’s trendy Assist Heart accelerates our customer-first strategy and makes sources extra simply out there to all companions. If you cannot discover a solution to your query, please submit a ticket utilizing one of many strategies above. You’ll be requested to pick out your account sort and reply some preliminary questions to know the scope of your request and supply suggestions. The extra data you’ll be able to present, the simpler it will likely be for us to help you.
Begin utilizing our Assist Heart at present to:
- 24/7 entry to related companion sources
- Quicker response time
- Ticket fields outlined to extend response relevancy
- Actual-time help suggestions
- Direct entry to our workforce of specialists
Alexandra Forsch, president of Awin US, stated: “ShareASale’s new Assist Heart gives direct entry to professional steerage, tips about methods to strengthen companion relationships, and finest practices for scaling your applications, serving to our firm create long-term success for our shoppers. The platform additionally makes it simple for companions to get solutions to any questions from devoted articles or from members of our workforce. We’re excited to supply much more sources that can assist you succeed within the affiliate channel. Masu.”
We hope you discover worth in our new Assist Heart and ticketing help options. We welcome your suggestions.can go to here Or straight inside the UI beginning tomorrow, Might seventeenth.
When you have any questions, please contact us shareasale@shareasale.com
